Frequently Asked Questions
How do I place an order?
You can place your order on our website or by calling us at 800-531-1097.
What payment methods do you provide?
We accept Visa, MasterCard, American Express, and Discover.
Can I pay by check or money order?
You can send payment in advance by check or money order. You must call us at 800-351-1097 to get a complete quote and order number before sending your payment. Checks may take 7-10 days to clear.
Do you offer price matching?
Yes. If you find a qualifying item available from Randall Burkey Company at another retailer for less, we’ll match the price. Price match may be requested by calling us at 800-531-1097. In order for us to price match an item, we have the following requirements:
- The item must be the identical item, brand name, size, weight, color, quantity, and model number.
- When comparing costs, the total cost of the item and shipping will be used to determine the price matching.
- Limit of one competitor price match per identical item, per customer.
- Price must be valid at the time the price match is requested.
- Retail price must be shown on the website or print ad.
- Competitor online items must be in stock at the time a price match is requested.
- Competitor catalogs can be matched, as long as the catalog displays a current date, retail price, and meets all other competitor ad match qualifications.
- If item is not in-stock at Randall Burkey Company, a rain check will not be issued to match the competitor’s price.
- We reserve the right to verify a competitor’s advertised price and the availability of the item.
Shipping & Delivery
How do you ship?
We ship most items via UPS or USPS direct from our warehouse in Boerne, TX. Some items are shipped direct from the manufacturer and may be sent by a variety of shipping services.
How is shipping calculated?
Shipping is based on the actual weight and shipping zone. You can find the exact shipping cost by adding the desired products to your shopping cart and clicking the "Estimate Shipping" link while viewing the shopping cart.
What is Value Shipping?
In an effort to provide the most economical shipping options, we have created our Value Shipping option. This shipping method is subject to several restrictions that do not apply to our normal shipping methods:
- Value Shipping orders will be shipped by the ground shipping method of our choice and typically arrive in 5-8 business days.
- Value Shipping is valid only for orders shipped within the continental US.
- Value Shipping is valid for orders placed online or by phone.
- Value Shipping can be combined with any other special or promotion.
- Some items may have Additional Handling charges that will increase the total shipping.
- Some items require specific shipping methods and therefore are not eligible for value shipping.
For a total shipping quote, please use the "Estimate Shipping" link in the shopping cart after you have added the items you wish to purchase.
When will my product ship?
Most orders for in-stock items are processed in 1-2 business days. Rush Processing is available for same-day processing, for a small fee. Some items may require additional processing/shipping time and will be indicated as such on their product page.
What is Rush Processing?
When you purchase Rush Processing, we will guarantee that your order will be processed the same day, as long as it is received by 3 PM CST on a business day. Orders received after 3 PM or on a non-business day will be processed the next business day. Please note that the shipping method you choose will still affect the delivery time. For fastest service, choose next-day air shipping at checkout. Rush Processing is only available on orders for in-stock items. Drop ship and custom items do not qualify. If you purchase Rush Processing and your order does not quailfy, you will receive a refund for the cost of the Rush Processing. If you purchase Rush Processing and your qualified order does not ship on time, you will receive a refund for the cost of the Rush Processing and the shipping paid.
*Note: Rush Processing is not available on Fridays from June to December due to our summer hours and our warehouse closing at 12pm CST. Rush Processing is still available M-Th during this time.
How long will it take before I receive my products?
Orders are typically processed in 1-2 business days. After your order is shipped, the delivery time will be determined by the shipping method chosen. Some items may require additional processing/shipping time and will be indicated as such on their product page.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can also find your tracking number by logging into your account and reviewing your order history. Items shipped directly from the manufacturer may not have tracking numbers.
Do I have to be home to accept delivery?
We do not require a signature on most packages; however, if no one is home, it is up to the carrier to decide if it is safe to leave the package. If you do not want your package left without a signature, you must call us after placing your order to request a Signature Required delivery. There is an additional $2.50 charge for a Signature Required delivery.
What do I do if my product arrives damaged?
If possible, have the delivery driver note the damage to the package upon delivery. If you find that a product is damaged upon opening the package, please give us a call, and we will help you resolve the problem.
Returns & Replacements
What do I do if I need to return a product?
We offer a 30 day satisfaction guarantee. We want to make sure that you are happy with your purchases, but if you aren't, we want to know about it. Call us at 800-531-1097, and we will do our best to make it right. Please see the following guidelines for returns:
- We will be glad to offer a full refund of the purchase price of any item purchased from Randall Burkey Company within 30 days of the date of purchase.
- Shipping costs are not refundable.
- It is the customer's responsibility to pay for and insure return shipments.
- Returned items must be unused and in "like new" condition.
What do I do if my product doesn’t work?
Please double-check the instructions and make sure the product has been set up properly; also, a troubleshooting section is available in the back of many of the product instructions. If you are still having a problem, please give us a call and we will be glad to help you resolve the problem.
What does the term PULLET mean?
A pullet is a female chicken, also known as a hen.
At what age can I tell males from females?
With most breeds, you can tell the sex of the bird at around 16-18 weeks. With some birds such as guineas or some breeds of geese, you will not be able to tell unless you observe them mating.
How are chickens, ducks, etc. sexed as day old chicks?
There are some breeds that are color sexable, and some breeds that are bred to be feather sexed. If the bird has not been bred to be feather sexed or color sexed, it must be vent sexed by a professional sexor.
My ducks came in fine and suddenly started dying.
Ducks will water log easily. Give them water for about 15 minutes and then take it away for about 15 minutes. Repeat this about 4 times. Do not let them run out of water.
Can I start my chicks on newspaper?
No, newspaper is too slippery and will cause spraddle legs.
What type of shavings should I use?
We recommend Pine. Do not use Cedar, as it can be lethal.
My Cornish Rocks are sitting around, have a distended abdomen, and are starting to die.
These are the symptoms of Ascites (fluid in the body cavity), which comes from over feeding the poultry.
Can I mix my new babies with an existing flock?
This is not recommended. Poultry have a pecking order established within their flock, and if you add babies, they will become an immediate target. You should wait until the new poultry reaches maturity to mix them together. There may still be some pecking while establishing the new order, but it will be less of a factor.
What causes my poultry to peck?
There are many things that cause poultry to peck. They are naturally cannibalistic, and many factors will bring out that trait. Cannibalism will occur more often under crowded conditions. You should make sure you are allowing plenty of room for your poultry. Mature poultry need 3 to 4 feet per bird. Be sure your birds are receiving the right nutrients in their diet, and that they are not "bored." You might add some grass or hay to their diet. If the poultry does pick enough to draw blood, you should clean up the bird quickly. Once they taste the blood, they will go back for more. You may want to purchase anti-pick lotion from your local feed store.
When will my hens begin to lay?
Hens will begin to lay at about 20 weeks of age. It does vary some from breed to breed. You also need to be sure that your hens are getting enough light. Poultry need 14 hours or more of light per day to lay efficiently. This means you will need to apply artificial light during the winter months.