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faq
FAQ:
Ordering
How do I place an order?
You can place your order on our website or by calling us at800-531-1097.
What payment methods do you provide?
We accept Visa, MasterCard, American Express, and Discover.
Can I pay by check or money order?
You can send payment in advance by check or money order. You must callus at 800-531-1097 to get a complete quote and order number beforesending your payment. Checks may take 7-10 days to clear.
What countries do you ship to?
We shipping directly to location in the US, US territories, and Canada.For all other countries, we can ship to your customs broker in the USfor your to have forwarded. We do not accept international order viaour website, all international orders must be place by calling us at830-249-3596.
Shipping & Delivery
How do you ship?
We ship most items via UPS or USPS direct from our warehouse in Boerne,TX. Some items are shipped direct from the manufacture and may be sentby a variety of shipping services.
How is shipping calculated?
Shipping is based on the actual weight and shipping zone. You can findthe exact shipping by adding the desired products to you shoppingcartand clicking the estimate shipping charges while viewing theshopping cart.
When will my product ship?
Orders for in stock items placed before 1 pm CST Monday thru Fridaytypically ship out the same day you place your order. Orders placedafter 1 pm or Saturday & Sunday typically ship the nextbusiness day. Some items may require additional processing/shippingtime and will be indicated as such on their product page.
How long will it take before I receive my products?
It takes 1-5 days for delivery by ground UPS from the day yourorderships. You may consult the chart below to estimate your deliverytime. Some items may require additional processing/shipping time andwill be indicated as such on their product page.
How can I track my order?
Once your order is shipped you will receive an email with your trackingnumber. You can also find your tracking number by logging into youraccount and reviewing your order history. Items shipped directlyfromthe manufacturer may not have tracking numbers.
Do I have to be home to accept delivery?
We do not require a signature on most packages; however if no one ishome, it is up to the carrier to decide if it is safe to leave thepackage. If you do not want your package left without a signature, youmust call us after placing your order to request a signature requireddelivery. There is an additional $2.50 charge for a signature requireddelivery.
What do I do if my product arrives damaged?
If possible have the delivery driver note the damage to the packageupon delivery. If you find a product is damaged when upon opening thepackage, please give us a call and we will help you resolve the problem.
Returns & Replacements
What do I do if I need to return a product?
We accept returns on all unopened and unused products within 30 days ofthe original purchase date. Before sending your return you must giveusa call at 800-531-1097 so we can process your return. We do notaccept any returns for opened or used products.
What do I do if my product doesn’t work?
Please double check the instructions and make sure the product has beenset up properly; also a troubleshooting section is available in theback of many of the product instructions. If you are still having aproblem, please give us a call and we will be glad to help you resolvethe problem.
Live Chicks
Are you a hatchery?
No, we do not hatch chicks at our location. We work with severalhatcheries to provide you with the best selection and pricing on a widevariety of chicks and eggs.
When will my chicks ship?
You will be contacted after your order is placed. We will provide youwith the estimated ship date, so you will be ready once your chicksarrive.
How long will it take for my chickens to arrive?
Most chicks ship on Sunday, Monday, Tuesday and Wednesday during thespring months and on Tuesday and Wednesday during the other months ofthe year. Your chicks will survive for 72 hours on their egg yolks.Most of Texas will receive their shipment overnight. Other areas of theUnited States will be a two day shipment. We can not control the postalshipments. Some two day shipments may arrive in one day.
Can you ship chickens, ducks, bantams and turkeys allonthe same order?
Yes, all of our poultry is hatched on the same day. Please notegamebirds and some specialty breeds will ship separate from poultryorders.
What does the term STRAIGHT RUN mean?
The term straight run refers to chickens that are boxed ashatched.Generally an order of 100 will have 50 males and 50 females.The smaller number of chicks you order, the less likely you are to havethe 50/50 ratio. An example would be an order of 6 chicks could have 2pullets and 4 males reducing your ratio to 33% females. There is noguarantee of the ratio of pullets to males when you order st. runs
What does the term PULLET mean?
A pullet is a female chicken also known as a hen.
At what age can I tell males from females?
Most breeds you can tell the sex of the bird at around 16-18 weeks.Someitems such as guineas or some breeds of geese you will not be able totell unless you observe them mating.
How are chickens, ducks etc. sexed as day old chicks?
There are some breeds that are color sexable and some breeds that arebred to be feather sexed. If the bird has not been bred to be feathersexed or color sexed it must be vent sexed by a professional sexor.
Will our Post Office deliver our chicks to us or doweneed to pick them up at the post office?
Each post office has their own policy. Please notify your post officethat you are expecting poultry and verify the policy of your local postoffice.
Do you export?
No, you must have a United States Postal Zip code for us to shippoultry to you.
Do you reship poultry that happens to die in shipment?
We will reship as long there are enough chicks to make the shipmentsafely. Generally if your loss is only a couple of chicks, we willcredit your account.
My ducks came in fine and suddenly started dying.
Ducks will water log easily. Give them water for about 15 minutesandthen take it away for about 15 minutes. Repeat this about 4 times.Do not let them run out of water though.
Can I start my chicks on newspaper?
No, newspaper is too slippery and will cause spraddle legs.
What type of shavings should I use?
We recommend Pine. Do not use Cedar, as it can be lethal.
My Cornish rocks are sitting around, have adistendedabdomen and are starting to die.
These are the symptoms of Ascites (fluid in the body cavity), whichcomes from over feeding the poultry.
Can I mix my new babies with an existing flock?
This is not recommend. Poultry has a pecking order established withinit's flock and if you add babies they will become an immediatetarget.You should wait until the new poultry reaches maturity to mixthem together. There may still be some pecking establishing the neworder, but it will be less of a factor.
What causes my poultry to peck?
There are many things that cause poultry to peck. They are naturallycannibalistic and many factors will bring out that trait. Cannibalismwill occur more often under crowded conditions. You should make sureyou are allowing plenty of room for your poultry. Mature poultry needs3 to 4 feet per bird. Be sure your birds are receiving the rightnutrients in their diet and that they are not "bored". You might addsome grass or hay to their diet. If the poultry does pick enough todraw blood you should clean up the bird quickly. Once they taste theblood they will go back for more. You may want to purchaseanti-picklotion to help prevent pecking.
When will my hens begin to lay?
Hens will begin to lay at about 20 weeks of age. It does vary some frombreed to breed. You also need to be sure that your hens are gettingenough light. Poultry needs 14 hours or more of light per day to layefficiently. This means you will need to apply artificial light duringthe winter months.
Instructions
The following instruction are available for personal use only and maynot be redistribute or used for any commercial purpose. To download theinstructions, click on the desired instruction and save to yourcomputer. Instructions require a PDF viewer to read. If you do not havea PDF viewer you can download one for free here: Adobe Reader Download
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